Few exciting enterprise features in Relaso Social CRM & Social Customer Software-as-a-Service

November 24th, 2011

Few enterprise features in Relaso Social CRM & Customer Support SaaS offering:

  • Audit logs for tracking changes to records
  • Comprehensive Custom field support with multiple data types, validation, easily searchable, available for reporting, can be made mandatory, can have associated help message etc.
  • Ability to automate escalation based on time-based triggers
  • Support for in-bound as well as out-bound emails
  • Read only access available
  • No data lockup. Open API access to data is available.
  • Powerful custom Dashboard with customizable queries

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